These Terms of Service (“Terms”) govern access to and use of the ShiftSnap website, mobile applications, software, and related services (collectively, the “Platform”).

By creating an account, accessing, browsing, or using the Platform, you agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.

ShiftSnap (“ShiftSnap”, “we”, “us”, “our”) operates a digital marketplace that helps hospitality businesses connect with workers for casual and short-notice shifts.

IMPORTANT: ShiftSnap is a technology platform only. Unless expressly stated otherwise, ShiftSnap is not the employer of workers, is not a labour hire provider, and is not a party to arrangements made directly between users.

1. ELIGIBILITY

You must be at least 18 years old and legally capable of entering binding agreements.

By using the Platform, you confirm that:

(a) all information you provide is accurate and current;
(b) you are legally permitted to use the Platform;
(c) if you are a worker, you hold all legal rights required to work in Australia;
(d) if you are a business, you are authorised to act for that business.

We may request identity, visa, licence, certification or business verification at any time.

1. ABOUT SHIFTSNAP

ShiftSnap provides a platform where:

(a) businesses may create and manage shift opportunities;
(b) workers may create profiles, apply for shifts and accept opportunities;
(c) users may communicate, rate each other and process payments through approved providers.

ShiftSnap does not guarantee:

(a) any minimum number of shifts;
(b) any worker availability;
(c) any business demand;
(d) any level of earnings or hiring success;
(e) that any shift will be filled.

1. USER ACCOUNTS

You are responsible for your account credentials and all activity under your account.

You must not:

(a) share accounts;
(b) impersonate another person or business;
(c) create false accounts;
(d) misuse verification systems;
(e) use bots, scraping tools or automation without permission.

We may suspend, restrict or terminate accounts where reasonably necessary for safety, fraud prevention, legal compliance or platform integrity.

1. BUSINESS USERS

Businesses are solely responsible for:

(a) ensuring shift details are accurate;
(b) lawful rates of pay and workplace compliance;
(c) superannuation, tax, payroll and employment obligations where applicable;
(d) providing a safe workplace;
(e) lawful rostering, breaks and treatment of workers;
(f) compliance with Fair Work laws, WHS laws, licensing laws and all other applicable laws.

Businesses must not post misleading, unlawful, unsafe, discriminatory or fake shifts.

Businesses are responsible for maintaining all legally required insurance, including workers compensation insurance, public liability insurance and any other insurance required by law.

1. WORKER USERS

Workers are solely responsible for:

(a) ensuring their profile information is truthful and accurate;
(b) maintaining valid licences, certificates, visas and work rights;
(c) attending shifts accepted unless cancelled through approved processes;
(d) performing work lawfully and professionally;
(e) meeting taxation obligations where applicable;
(f) complying with workplace rules reasonably notified to them.

Workers must not submit false credentials or misrepresent experience, qualifications or work rights.

1. USER RELATIONSHIPS

ShiftSnap facilitates introductions and bookings between users.

Unless otherwise required by law:

(a) ShiftSnap is not the employer of workers;
(b) ShiftSnap does not supervise work performed at venues;
(c) ShiftSnap is not responsible for workplace conduct of users;
(d) agreements relating to work are primarily between business users and worker users.

Nothing in these Terms excludes rights that cannot legally be excluded.

6.1 INDEPENDENT CONTRACTOR ACKNOWLEDGEMENT

Workers acknowledge that, unless otherwise required by applicable law, they are not employees of ShiftSnap.

ShiftSnap acts solely as a technology platform facilitating introductions and bookings between users.

Workers are responsible for ensuring compliance with taxation, superannuation, insurance, licensing, visa, reporting and other legal obligations arising from work performed through the Platform.

Businesses are responsible for determining the nature of their engagement with workers and complying with all applicable employment, contractor, payroll, workplace health and safety and taxation laws.

1. BOOKINGS, SHIFTS & CANCELLATIONS

Businesses may post shifts subject to Platform rules.

Workers may apply for available shifts.

A booking is confirmed when accepted through the Platform.

Users must honour confirmed bookings unless cancelled through approved platform processes.

ShiftSnap may apply warnings, ranking impacts, temporary suspensions, cancellation fees, loss of promotional benefits or other measures for repeated:

(a) no-shows;
(b) late cancellations;
(c) abuse of the booking system;
(d) unreliable conduct.

Detailed cancellation rules may be published separately and form part of these Terms.

1. PAYMENTS & FEES

ShiftSnap may charge fees including:

(a) posting fees;
(b) transaction fees;
(c) payout processing fees;
(d) premium features;
(e) subscriptions;
(f) promotional or service fees.

Current fees will be shown within the Platform or otherwise notified.

Fees may change at any time to the extent permitted by law.

Payments may be processed by third-party providers including Stripe or similar services.

ShiftSnap may place holds, delay payouts, reverse transactions or investigate payments where fraud, disputes, chargebacks, errors or suspicious activity arise.

8.1 PAYMENT PROVIDERS

Users authorise ShiftSnap and its payment providers to process payments, hold funds, reverse transactions, conduct identity verification checks, investigate disputes and comply with legal requirements.

Users may be required to provide additional information to satisfy payment provider verification requirements.

1. WAITLISTS, BONUSES & PROMOTIONS

ShiftSnap may offer launch bonuses, free shift credits, priority access, referral rewards or promotional incentives.

Unless prohibited by law, all promotions:

(a) are limited offers;
(b) may be changed or withdrawn at any time;
(c) may have eligibility conditions;
(d) are non-transferable;
(e) have no cash value unless expressly stated.

1. RATINGS, REVIEWS & TRUST SCORES

Users may rate or review each other.

You must provide honest, fair and lawful feedback.

We may remove, edit, suppress or investigate reviews or ratings where we reasonably suspect:

(a) fraud;
(b) retaliation;
(c) harassment;
(d) manipulation;
(e) false statements;
(f) abuse.

ShiftSnap may use internal trust, reliability or quality scores.

Verification of users does not guarantee suitability, safety, legality, reliability or quality.

1. PROHIBITED CONDUCT

You must not:

(a) harass, threaten, abuse or discriminate;
(b) create unsafe environments;
(c) bypass the Platform to avoid fees after introductions;
(d) scrape data or copy the Platform;
(e) spam users;
(f) upload malware;
(g) commit fraud;
(h) misuse personal information;
(i) break any law.

1. ANTI-CIRCUMVENTION

Users introduced through the Platform must not intentionally bypass ShiftSnap to avoid applicable fees.

Where a worker and business first connect through ShiftSnap, they must not deliberately circumvent the Platform for the purpose of avoiding fees or protections.

ShiftSnap reserves the right to recover lost fees, suspend accounts or restrict access where circumvention is suspected.

1. INTELLECTUAL PROPERTY

All Platform software, branding, logos, text, systems and designs are owned by ShiftSnap or its licensors.

You may not copy, reverse engineer, resell or exploit the Platform without written consent.

You retain ownership of content you upload but grant ShiftSnap a worldwide, non-exclusive, royalty-free licence to host, display, reproduce and use such content for operating and promoting the Platform.

1. PRIVACY

We collect and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

By using the Platform, you consent to reasonable collection, use, verification, storage and disclosure of your information for platform operation, payments, safety, fraud prevention and legal compliance.

1. THIRD-PARTY SERVICES

The Platform may integrate with third-party services and providers.

ShiftSnap is not responsible for third-party services, outages, policies or errors beyond our reasonable control.

1. DISCLAIMER

To the maximum extent permitted by law, the Platform is provided “as is” and “as available”.

We do not warrant uninterrupted access, error-free service, suitability for any particular purpose or specific commercial outcomes.

1. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

(a) ShiftSnap is not liable for indirect, incidental, special or consequential loss;
(b) ShiftSnap is not liable for lost profits, lost income, lost bookings, reputational harm or data loss;
(c) ShiftSnap is not liable for conduct of other users.

Where liability cannot be excluded, our total liability is limited to the greater of:

(i) fees paid by you to ShiftSnap during the previous twelve (12) months; or

(ii) AUD $100.

Nothing in these Terms excludes non-excludable consumer rights.

1. INDEMNITY

You indemnify ShiftSnap and its affiliates, contractors and representatives against claims, losses, liabilities, damages and costs arising from:

(a) your breach of these Terms;
(b) unlawful conduct;
(c) workplace breaches;
(d) tax breaches;
(e) false statements;
(f) injury caused by your acts or omissions;
(g) disputes between users.

1. WORKPLACE CLAIMS & INJURIES

ShiftSnap is not responsible for workplace injuries, workplace disputes, workers compensation claims, discrimination claims, Fair Work claims or WHS matters arising from work performed through the Platform.

Responsibility for such matters remains with the parties directly involved in the work arrangement except where liability cannot legally be excluded.

1. FORCE MAJEURE

ShiftSnap shall not be liable for delays, interruptions or failures caused by events beyond its reasonable control including natural disasters, internet outages, cyber incidents, strikes, government actions, payment processor outages or telecommunications failures.

1. TERMINATION

You may stop using the Platform at any time.

We may suspend or terminate access immediately where reasonably necessary for safety, legal, fraud, operational or reputational reasons.

Clauses intended to survive termination continue after termination.

1. CHANGES TO TERMS

We may update these Terms from time to time.

Updated Terms become effective when published on the Platform unless otherwise stated.

Continued use of the Platform after publication constitutes acceptance of the updated Terms.

1. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

Users submit to the non-exclusive jurisdiction of the courts of New South Wales.

1. CONTACT

ShiftSnap

Website: shiftsnap.com.au

Email: [email protected]

Support enquiries may be submitted through the Platform or by email.

We will use reasonable efforts to respond to enquiries within a reasonable timeframe.