Effective Date: 01/01/2026
This Privacy Policy explains how ShiftSnap (“ShiftSnap”, “we”, “us”, “our”) collects, uses, stores, shares and protects personal information when you access or use the ShiftSnap website, mobile applications and related services (collectively, the “Platform”).
By accessing or using the Platform, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.
ShiftSnap operates a digital marketplace that helps hospitality businesses connect with workers for casual and short-notice shifts.
Contact Details:
Website: shiftsnap.com.au
Email: [email protected]
We may collect information including:
Identity Information:
(a) full name;
(b) date of birth;
(c) profile photograph;
(d) government-issued identification documents;
(e) verification records.
Contact Information:
(a) email address;
(b) phone number;
(c) residential or postal address.
Worker Information:
(a) employment history;
(b) qualifications;
(c) certifications;
(d) licences;
(e) work rights information;
(f) visa declarations;
(g) availability preferences;
(h) skills and experience.
Business Information:
(a) business name;
(b) ABN or other registration details;
(c) contact persons;
(d) venue information;
(e) billing information.
Payment Information:
(a) bank account information;
(b) payout information;
(c) transaction history;
(d) payment verification records.
Location Information:
(a) precise location data;
(b) approximate location data;
(c) device location permissions;
(d) location history relating to Platform activity.
Technical Information:
(a) IP address;
(b) device identifiers;
(c) browser information;
(d) operating system details;
(e) app usage information;
(f) log files.
Platform Information:
(a) applications submitted;
(b) shifts posted;
(c) messages exchanged;
(d) ratings and reviews;
(e) support requests;
(f) trust and reliability scores.
We collect information when:
(a) you create an account;
(b) you complete your profile;
(c) you submit verification information;
(d) you use Platform features;
(e) you communicate with other users;
(f) you contact support;
(g) you enable location services;
(h) payment providers verify your information;
(i) third-party partners provide verification services;
(j) information is collected automatically through cookies, analytics and similar technologies.
To improve trust, safety and compliance, ShiftSnap may conduct or facilitate identity, age, work rights, certification, licence and eligibility verification checks.
Verification may be performed by ShiftSnap or by third-party service providers.
By using the Platform, you authorise ShiftSnap to collect, verify and process information necessary to conduct these checks.
Verification does not guarantee the suitability, reliability, safety or conduct of any user.
ShiftSnap may collect and process location information to:
(a) display nearby shifts;
(b) improve matching between workers and businesses;
(c) support map functionality;
(d) prevent fraud;
(e) improve Platform performance.
You may disable location permissions through your device settings, however some Platform functionality may become unavailable.
Payments are processed by third-party payment providers including Stripe Connect and similar services.
ShiftSnap generally does not store complete credit card information.
Payment providers may collect, process and store financial information in accordance with their own privacy policies and legal obligations.
By using the Platform, you agree to the collection and processing of payment-related information by such providers.
We use information to:
(a) provide Platform services;
(b) create and manage user accounts;
(c) facilitate bookings and communications;
(d) process payments and payouts;
(e) verify identities and work rights;
(f) improve matching and recommendations;
(g) provide customer support;
(h) investigate fraud and security incidents;
(i) enforce our Terms of Service;
(j) comply with legal obligations;
(k) improve Platform performance;
(l) develop new products and services.
ShiftSnap may use ratings, reviews, activity history and behavioural information to calculate trust, reliability and quality indicators.
These indicators may be used to:
(a) rank users;
(b) improve matching;
(c) identify fraud;
(d) enforce Platform rules;
(e) improve user experience.
ShiftSnap may send:
(a) service notifications;
(b) booking updates;
(c) payment notifications;
(d) account alerts;
(e) product announcements;
(f) promotional communications;
(g) newsletters;
(h) marketing campaigns.
Where required by law, users may opt out of marketing communications.
Certain operational communications cannot be disabled.
We may share information with:
(a) workers and businesses using the Platform;
(b) payment providers;
(c) verification providers;
(d) cloud hosting providers;
(e) analytics providers;
(f) customer support providers;
(g) legal, regulatory and government authorities;
(h) professional advisers;
(i) law enforcement agencies where required.
We do not sell personal information to third parties.
ShiftSnap currently focuses on users located in Australia.
However, information may be processed, stored or transferred to countries outside Australia where our service providers operate.
By using the Platform, you consent to such transfers where permitted by law.
ShiftSnap may use cookies, analytics tools and similar technologies to:
(a) understand Platform usage;
(b) improve performance;
(c) personalise experiences;
(d) measure advertising effectiveness;
(e) detect fraud and abuse.
Users may manage cookie settings through their browser where available.
ShiftSnap uses reasonable administrative, technical and organisational measures to protect personal information.
However, no system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their login credentials.
We retain information for as long as reasonably necessary to:
(a) provide services;
(b) comply with legal obligations;
(c) resolve disputes;
(d) enforce agreements;
(e) prevent fraud.
Deleted accounts may be retained for up to ninety (90) days following deletion.
Certain records, including payment, taxation, dispute and compliance records, may be retained for longer periods where required by law.
Users may request account deletion by contacting ShiftSnap or using available Platform functionality.
Deletion requests may not immediately remove all information where retention is required for:
(a) legal compliance;
(b) fraud prevention;
(c) dispute resolution;
(d) payment processing;
(e) regulatory obligations.
Some information may remain in backups for a limited period.
Subject to applicable law, users may request:
(a) access to personal information;
(b) correction of inaccurate information;
(c) deletion of information;
(d) withdrawal of certain consents;
(e) information about how personal information is processed.
Requests may be submitted to [email protected].
The Platform is intended only for users aged 18 years or older.
ShiftSnap does not knowingly collect information from individuals under the age of 18.
The Platform may contain links to third-party websites, services or applications.
ShiftSnap is not responsible for the privacy practices of third parties.
Users should review third-party privacy policies separately.
ShiftSnap may update this Privacy Policy from time to time.
Updated versions become effective when published on the Platform.
Continued use of the Platform after publication constitutes acceptance of the updated Privacy Policy.
ShiftSnap
Website: shiftsnap.com.au
Email: [email protected]
Privacy enquiries, access requests and complaints may be submitted via email.
